October 9, 2023

Job Overview

  • Category: Engineering
  • Position: Junior Customer Service Officer
  • Location: Addis Ababa 
  • Career Level: Entry Level (Fresh Graduate)
  • Employment Type: Full time
  • Salary: As per the company scale
  • Deadline: Oct 19, 2023

Job Description


Under the direct supervision of the Customer Service division head he/she exhaustively manages the flow of import/export with the customer. Keep record information on Pave database to substantiate his/her work & Identify Delayance problems and report to clients.


  • Ensure that necessary information is filled to the system,
  • Update information about, every status of each transaction by contacting branches, Drivers, & clients by using the communication channel of the company.
  •  Follow Document dispatch of branches /for transit purposes,
  • Receive  export   orders (SI) from client & make sure full document is collected timely
  • Collect seals & containers from shipping companies,
  • Follow and make sure the trucks arrive to port and catch the schedule /vessel,
  • Send export container  delivery documents and report to the customer,
  • Record and report trucks’ arrival departure delay and detention with core,
  • Report any operation difficulties to superior timely Compliance or adhere to internal regulatory rules, regulations, policies & procedures,
  • Cooperate with other internal departments as required,
  • Prepare and submit weekly, monthly, and quarterly reports to the operation manager,
  • Discharge all assignments given & instructed to do by his/her superior,
  • Perform other related duties as required 

Demanded position – 2

 Salary- As per the company scale 

                – Additional benefits 

                – Limited health coverage  

Job Requirements

  • Bsc Degree in Engineering 2022 and 2023 graduates only
  • Above 3.00 CGPA             
  •  Willing to work in the logistics industry                           
  • Excellent written and verbal English communication skill (Mandatory) 
  •  Excellent organization and time management skills
  •  Excellent customer service skills with the ability to build appropriate professional, friendly and accessible relationships with people who use the service.
  • Team Player 
  • 0 years of work experience

How to Apply

Interested applicants who fulfil the above requirements can apply through the following form:- 

NB    –  Make sure to fill out the form carefully as it is our primary source to make the shortlisting 

         –  Only shortlisted candidates will be contacted

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