Job Overview

• Category: Engineering
• Position: Junior Customer Service Officer
• Location: Addis Ababa 
• Career Level: Entry Level (Fresh Graduate)
• Employment Type: Full time
• Salary: As per the company scale
• Deadline: Oct 19, 2023

Job Description

BASIC FUNCTION/GENERAL:

Under the direct supervision of the Customer Service division head he/she exhaustively manages the flow of import/export with the customer. Keep record information on Pave database to substantiate his/her work & Identify Delayance problems and report to clients.

DUTIES AND RESPONSIBILITIES

• Ensure that necessary information is filled to the system,
• Update information about, every status of each transaction by contacting branches, Drivers, & clients by using the communication channel of the company.
•  Follow Document dispatch of branches /for transit purposes,
• Receive  export   orders (SI) from client & make sure full document is collected timely
• Collect seals & containers from shipping companies,
• Follow and make sure the trucks arrive to port and catch the schedule /vessel,
• Send export container  delivery documents and report to the customer,
• Record and report trucks’ arrival departure delay and detention with core,
• Report any operation difficulties to superior timely Compliance or adhere to internal regulatory rules, regulations, policies & procedures,
• Cooperate with other internal departments as required,
• Prepare and submit weekly, monthly, and quarterly reports to the operation manager,
• Discharge all assignments given & instructed to do by his/her superior,
• Perform other related duties as required 

Demanded position – 2

 Salary- As per the company scale 

                – Additional benefits 

                – Limited health coverage  

Job Requirements

• Bsc Degree in Engineering 2022 and 2023 graduates only
• Above 3.00 CGPA             
•  Willing to work in the logistics industry                           
• Excellent written and verbal English communication skill (Mandatory) 
•  Excellent organization and time management skills
•  Excellent customer service skills with the ability to build appropriate professional, friendly and accessible relationships with people who use the service.
• Team Player 
• 0 years of work experience

How to Apply

Interested applicants who fulfil the above requirements can apply through the following form:-   https://forms.gle/UQ1NPm83wmVkh4sL8 

NB    –  Make sure to fill out the form carefully as it is our primary source to make the shortlisting 

         –  Only shortlisted candidates will be contacted