Job Overview

•  Position: Customer Service Executive-II
•  Location: Shashemene, Oromia
•  Deadline: November 14, 2023

Essential Functionality

Purpose of the Job: To enhance customer satisfaction by handling front line customer service activities with due care and maximum efficiency; increase the Branch’s resource mobilization effort by cross-selling the Bank’s products and services.

Generic Functions

• Enhance the strong business relationship with customers and cross sell the bank’s positive image to the community
• Provide services as per the service level agreement;
• Contribute to the bank’s profitability as per the target set;
• Engage in teamwork, collaboration, and transparency work practices
• Adhere to internal control system and risk management program of the Bank;

Specific Functions

• Engage and perform customer recruitment and account opening activities
• Administer the Primary Vault dually with Branch Operation Manager/ Branch Manager;
• Receive, verify, lodge and withdraw cash to/from Primary and Secondary Vault;
• Verify the daily cash receipts and cash bricks are in order, wrapped and initialed
• Retrieve customer signatures, pictures and verify customers,
• Perform other duties as required.

Job Requirement

• Place of Work: Shashemene
• Qualifications: BA in Accounting & Finance, Banking & Finance, Management, Business Management, Economics, Marketing Management, and related fields.
• Experience: 1 year of experience in banking operation as CSO, CSR, CSE, or related position.
• Female applicants highly encouraged
• Only shortlisted candidates will be communicated
• Hard copy or physical applications will not be accepted
• The Bank has the right to cancel the job post

How to Apply

• Interested applicants fulfilling the above requirements are invited to apply within five (5) Consecutive days from November 9, 2023 to November 14, 2023 via https://vacancy.amharabank.com.et/