Job Overview

• Position: Customer service senior associate
• Location: Hawassa
• Deadline: Oct 23, 2023

Job Description

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Excellent Computer Skills particularly Microsoft office applications, required.

Job Requirements

First Degree in Textile & Apparel Merchandising/Marketing/Business Management/ IT field of study & 2 years of related work experience in manufacturing industries required.

Bulk Status Updates: provide on-demand status updates to customers during the production process.

Customer Enquiries: respond to customer enquiries or feedback throughout the entire process from order confirmation through to post-sale end-consumer feedback. Use the full expert input and support from other functions when appropriate.

Customer Requirements: clarify and confirm product requirements for samples and bulk production and communicate these to the Sample Room, Operations, Internal Supply Chain (ISC), Fabric Procurement (FP) and Purchasing teams.

Internal Customer Expectations: identify internal customers’ key expectations from the CSP.

Service Delivery: build effective working relationships with internal customers by meeting their expectations to create high customer engagement.

Continuous improvement: achieve year-on-year improvement in internal customer engagement.

Definition of engagement: having captured the internal customers’ “hearts and minds” so that the internal customers consistently speak positively of the CS team, have a clear desire to work and/or be associated with the CS team, and exert extra effort to contribute in some way to the CS team’s success.

How to Apply

Submit your application with non-returnable comprehensive Curriculum Vitae (CV) and copy of credentials in person to Human Capital Management Department in Hawassa Industrial Park Shed #21 or via email: [email protected]. For more information Call Tel: +251462122489