Job Overview

• Position: Branch Banking Business Officer
• Location: Chereti, Ethiopia
• Deadline: Oct 13, 2023

Job Objective:

To promote bank products and services, attain customers’ requests and provide efficient and high-quality service to customers as per the bank’s policy, procedure, guideline and other pertinent regulations.

Job Requirements

Education:

• BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics or other business-related fields.

Experience:

• Minimum of 2 years banking experience.

Main Duties and Responsibilities:

• Attain the customer requests, provide efficient and high-quality service, and promote and sale banking products, services and channels.
• Delivers efficient and high-quality service to customers and handles their queries and complaints.
• Maintain positive relationships with customers and staffs.
• Enhance the bank’s image by proactively handling customers & maximizing of their satisfaction.
• Signs on documents and transaction tickets.
• Comply strictly the regulatory standards, bank’s policies, procedures and code of conduct.
• Perform each tasks with the bank’s standards and delivery time and adhere strictly to compliance and operational risk controls.
• Identify and recruit prospect customers, and provide professional advice.
• Work towards the achievements of the teams and individual tasks.
• Promote the bank’s products, services and digital banking to customers.
• Participate in resource mobilization activities.
• Attend customers at the counter properly with due respect.
• Recruit customers, sale products, services and digital banking of the Bank.
• Prepare cash and non-cash tickets/negotiable instruments.
• Process cash and non-cash transactions.
• Process customers’ account opening, and digital banking services and perform cross-selling activities.
• Process customer account closing and product service and channel termination.
• Identify, verify and scan customers’ and authorized staff’s signatures.
• Maintain his/her cash-holding position at all time.
• Balance daily cash and non-cash tickets and physical cash against the respective accounts.
• Perform other related duties given by the supervisor.

Required Job Grade

• 5

Required Job Grade Experience

• 1

Required Performance Rating

• 3

Required Successors Only

• Requisition for both

Major Category

• Business Related

Education Level II

• Masters Degree

How to Apply

Apply