Job Overview

• Position: Officer – ATM Services
• Location: Addis Ababa 
• Deadline: Sep 09, 2023

Job Description

Zemen Bank would like to invite qualified and competent applicants to apply for the following vacant post.

Zemen Bank is one of the fastest growing financial institutions in Ethiopia with major blue-chip clients in its account. The Bank offers customer oriented financial services. We are a fast-moving, fast-growing financial institution seeking highly energetic individuals to join our team. We value high level of customer service excellence, integrity, diligence and teamwork. If you share these values, this is the time to join the bank.

Job Summary

The purpose of this job is to ensure the Bank serves its Customers efficiently and without interruption by properly supporting Card Banking; to follow policies and standards to review documents and solves user requests to ensure the satisfaction of Customer’s ATM experience; to develop, maintain and support knowledge directory (knowledge base) based on requests from Users; to ensure that Customer ATM related requests are addressed in a timely manner; to prepare timely reports on frequently asked questions; to support and assist users on a daily basis to solve core banking related issues; to monitor and administer the ATM services of the Bank as well as all infrastructure used for ATM banking and etc.

Additional Skills

• Industry specific skills (products and services)
• Emotional Intelligence
• Data analysis and presentation skill
• Strategic thinking and strategic planning skill etc 

Job Requirements

Qualifications/Skills:

BSc in Computer Science, Information Systems, IT, Computer/Software Engineering and other related fields.

At least 3 years’ relevant experience with 2 years as Officer level II/III or equivalent.

How to Apply

Interested applicants who meet the above requirements can submit their application letter and updated CV and credentials in PDF format by clearly stating the position that you are applying for through www.ethiojobs.net. CLICK TO APPLY